Make updates that require a security code Have access to payment options such as making updates to your credit card info. When trying to access a page or do something under the Not available column, you might see a message that says, "You can't access this site right now." This message occurs because these pages contain sensitive info and require additional security verification. To access anything in the Not available column, wait the 30-days or cancel the request.Īccess most Microsoft services such as signing in to Xbox, Skype,, OneDrive, etc. Your options are to wait the 30-days or cancel the request following the steps above. Important: If 2-factor verification was turned on, you won't have access to anything in the table below. If you didn't remove the info, and you think this may have been done by someone with unauthorized access, follow the steps to alert us of this. You can cancel the request if you removed the security info yourself. We can't expedite the 30-day process unless you cancel the request. Cancel the request to remove security info If you removed this security, you might have the option to cancel the request. These notifications are sent to alert you that changes were made to your security info. We'll send notifications during the 30-days to the original security info, which could be a phone number or email address. While we understand this 30-day period might be frustrating, this is done to protect and alert you in case the security info was removed by someone who had unauthorized access to your account. When all security info is removed from a Microsoft account, the account is put into a restricted state for 30-days. What you can and can't do during the pending request See Microsoft account security info and verification codes for more information. Tip: Security info is any alternate contact info such as an email or phone number that you added for account verification purposes.
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